REPARÉ

Q: What is REPARÉ?
A: REPARÉ is a curated collection of four clinically-formulated, organic anti-aging skincare products. Each product targets specific concerns: barrier repair, regeneration, resilience, and protection. Designed for efficacy without compromise.

Q: Why only 4 products?
A: Skincare doesn't require complexity. Four products address all anti-aging needs: hydration (serum), regeneration (night cream), targeted care (eye cream), and daily protection (day cream). Quality over quantity.

Q: Is REPARÉ cruelty-free?
A: Yes. All products are cruelty-free and vegan-friendly.

Q: Is REPARÉ truly organic?
A: Yes. All products use certified organic ingredients or naturally sourced actives. Full ingredient lists with percentages are listed on every product page. We hide nothing.

Q: What does "clinically formulated" mean?
A: Each active ingredient is backed by published clinical studies. We link to the research on product pages. You can verify every claim.

Q: Are there synthetic chemicals in REPARÉ?
A: REPARÉ uses minimal synthetics—only where natural alternatives don't exist. All ingredients are dermatologist-approved and safe for sensitive skin.

Q: Will REPARÉ work for my skin type?
A: Yes. Products are formulated for normal, combination, dry, oily, and sensitive skin types. Check individual product pages for specific compatibility.

Q: How long until I see results?
A: Most people notice improved skin texture in 2-4 weeks. Visible anti-aging results (reduced fine lines, increased firmness) typically appear after 8-12 weeks of consistent use.

Q: How do I use all 4 products together?
A: Morning: Serum → Day Cream. Evening: Serum → Night Cream. Use Eye Cream AM & PM around eye area. Apply in thin layers; allow each to absorb before next step.

Q: Can I use REPARÉ with other skincare?
A: Yes. REPARÉ works with most skincare routines. Avoid using multiple retinol products (Night Cream contains bakuchiol). Always patch-test new combinations.

Q: Is REPARÉ suitable for sensitive skin?
A: Yes. All products are formulated to be gentle. If you have specific sensitivities (fragrance, essential oils), check ingredient lists. Start with serum + moisturizer first.

Q: Can I use these products during pregnancy?
A: Consult your healthcare provider. Most ingredients are considered safe, but individual guidance is best during pregnancy.

Q: Is my payment secure?
A: Yes. All transactions use Shopify's secure payment processing (SSL encryption). Your data is protected.

Q: What payment methods do you accept?
A: Credit/debit cards, Apple Pay, Google Pay, and PayPal.

Q: Will you charge me again after my order?
A: No. One-time charge per order unless you opt into auto-refill (which you control).

Q: Do you ship globally?
A: Yes. We ship to UK, EU, and select global locations. Shipping costs vary by location and weight. Standard delivery: 4-11 working days depending on location.

Q: Is shipping free?
A: Shipping costs are calculated at checkout based on location. Standard rates apply; express options available.

Q: What if my order is damaged?
A: Contact hello@myrepare.co with photos. We replace damaged products at no cost.

Q: What's your return policy?
A: 30-day money-back guarantee. No questions asked. Return shipping costs apply.

Q: Can I return opened products?
A: Yes. We stand behind our products. If they don't work for you, we refund you completely.

Q: How do I request a refund?
A: Email support@myrepare.co with your order number. Process takes 5-7 business days after receipt.